Designing for performance support
Use user-centred design techniques to deliver resources that support performance at the point of need
What have we got here?
Designing for performance support is a self-paced, online course that you can start, finish or just dip into at any time. It's one of a growing catalogue of Skills Journey courses for learning professionals. You can buy this course on its own or subscribe to the whole catalogue.
Is this course right for me?
The course is aimed at anybody who has a responsibility for addressing the performance requirements of a particular target population of employees, users, customers or suppliers. You may operate within an organisation as a learning manager, performance consultant, business partner or digital content designer, or externally as a vendor or consultant.
What will I learn?
This course will enable you to:
- make the case for performance support;
- identify those situations in which performance support would be appropriate;
- make the case for user-centred design;
- follow a systematic, user-centred process for analysis, design and development;
- identify ways to address needs from the top-down;
- identify ways to address needs on a peer-to-peer basis;
- recognise and recommend great design in performance support materials;
- develop the feedback loop that allows for continuous improvement.
How long will it take?
Well, it all depends.
- If you’re curious about something or you need to know urgently how to carry out a task, you could get in, get what you want and get out again in less than 10 minutes.
- If what you need is a quick appreciation of the subject matter covered by the course, you could watch all the lesson videos in an hour, give or take. You’d be better off spreading this over a few days, but if an hour is all you’ve got, then go ahead and binge.
- Our courses are roughly equivalent in scope to a one or two day classroom event. If you were to spend a whole day on one of our courses, perhaps spread over a week or two, you’d be able to complete all the activities and begin applying your new skills to your work.
How does it all work?
The course is made up of ten lessons, including videos and optional activities designed to help you build your skills and confidence. We'll also provide you with resources that you can use for on-going reference.
If you complete the course, you'll receive a Skills Journey certificate. Optionally, you can complete an assignment to help you put what you have learned into practice and demonstrate your skills to others.
This resource has been designed, developed and presented by the Skills Journey team, drawing upon decades of experience working with learning and development professionals across the world.
Lessons in this Course
StartGetting started (2:49)
StartPerformance support - what and why? (6:19)
StartComing to terms with user-centred design (3:37)
StartThe process of user-centred design (6:54)
StartTechniques of user-centred design (4:48)
StartPerformance support from the top down (5:43)
StartPerformance support from peer to peer (4:13)
StartWhat makes for great performance support? (3:15)
StartDealing with different types of information (6:44)
StartMoving beyond design (8:00)
StartPutting your learning into practice
StartBefore you go